At aiAgentOne, we strive for customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them.
1. Free Plan
We offer a Free Plan for all new users. You can explore aiAgentOne features without any charges. No refund is necessary for the Free Plan as no payment is required.
2. Subscription Refunds
Refunds for subscription payments may be provided under the following conditions:
- 30-Day Money-Back Guarantee: If you're not satisfied within the first 30 days of your paid subscription, you may request a full refund.
- Service Unavailability: If our service is unavailable for more than 24 continuous hours due to technical issues on our end.
- Billing Errors: If you were charged incorrectly due to a technical error.
3. Non-Refundable Items
The following are not eligible for refunds:
- Subscription fees after the 30-day guarantee period
- Usage fees for API calls and additional services
- Custom development or professional services
- Accounts terminated for violating our Terms of Service
- Downgrade requests (though you can downgrade for future billing cycles)
4. Prorated Refunds
In certain circumstances, we may provide prorated refunds:
- When downgrading from a higher-tier plan (credit applied to account)
- For service disruptions exceeding our SLA commitments
- At our sole discretion for exceptional circumstances
5. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at billing@aiagentone.in
- Include your account information and reason for the refund request
- Provide any relevant details or documentation
- Our team will review your request within 3-5 business days
6. Refund Processing Time
Once a refund is approved:
- Credit card refunds typically take 5-10 business days
- PayPal refunds typically take 1-3 business days
- Bank transfers may take 7-14 business days depending on your bank
7. Cancellation Policy
You can cancel your subscription at any time:
- Cancellations take effect at the end of your current billing cycle
- You'll retain access to all features until the end of your paid period
- No partial refunds are provided for early cancellations (unless within the 30-day guarantee)
- Your data will be retained for 30 days after cancellation before permanent deletion
8. Account Suspension
If your account is suspended for violating our Terms of Service, no refunds will be provided for the remaining subscription period.
9. Dispute Resolution
If you disagree with our refund decision, you may:
- Request a review by our senior support team
- Escalate to our customer success team
- Contact your payment provider if you believe there was a processing error
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. We will notify existing customers of material changes via email.
11. Contact Information
For refund requests or questions about this policy, contact us: